FAQ & Contact Us

How does Anothersole fit compared to Vans, Nike or Adidas sneakers?

The Anytime Flats are designed with a sleek tapered silhouette that fits very differently from most bulky sneakers.

Choose 1 size larger than your sneakers for The Anytime Flats if your feet are broader and fuller in girth.

Our comprehensive fit guide on all product pages which will help guide you through.

What size should I buy?

Our shoes are made in standard medium - European fit with 500,000 pairs shipped globally. Many of them returning customers.

The Anytime Flats should fit snugly in the beginning. Due to the tapered design in front, you may feel a little tightness across - especially on broader/fuller feet. This is expected and entirely normal.

The unlined leather stretches to fit you perfectly and quickly. Please make sure there’s some toe room (about one finger thick) from the first time you try them on. The laces can also be adjusted to suit your comfort.

We recommend you to refer to the product details for each shoe to determine your size. You can also find the US and EU size equivalent on the product page. If your feet are wider and full, we advise you to size up. The fit should also never be loose as it will stretch further.

If you're still unsure which size will work best for you, contact us for additional advice. If the fit doesn’t work out the first time, you can start an exchange on applicable purchases.

Can Anothersole help with my foot issues?

Our Anytime Flats are soft and flexible with a single layer of soft leather directly stitched onto a flexible rubber sole. They are very much like gloves on feet.

The footbed is designed with a raised arch and a pillowed heel using an anti-bacterial, high density sports open cell foam. The feet breathes easier and is cushioned from the daily strains of an active lifestyle.

Many with flat feet, plantar fasciitis or has chronic tired feet due to long periods on their feet have reported immediate relief from wearing our shoes.

While they definitely provide relief for such wearers - We ask you seek professional advice for your foot problems.

The Anytime Flats is not suited for people with “rolling ankles” as they need a firmer back counter to hold the ankles in place.

We are also unable to offer specific measurements nor guides on adapting our shoes to your custom orthotics.

Will the shoes cause abrasion/blisters initially?

We have received many positive reviews on their wonderful first wearing experience but everyone's feet are different with varying shapes and measurements. The width of the foot and shape of the toes can differ greatly between two persons. Some have the length of a 38 but the width of a 41.

For those reasons and others, some may experience chaffing initially. You can wear the new shoes for shorter periods initially to allow the leather to adapt to your feet first.

You can wax the afflicting areas of the shoes to reduce abrasion or hammer down any joints. The unlined leather will accomodate by stretching to a custom fit under normal deviations. Please understand this is not considered a defect for reasons stated above.

Do reach out for help if you need further instructions.

Will the outline of my toes be visible when wearing Anothersole?

Yes and with very good reasons.

The Anytime Flats uses a single layer of high quality leather stitched onto the rubber sole. Think of them as soft gloves wrapping your feet in luxury.

Some customers may see the shape of the toes especially on fuller and broader feet. This is expected and becomes less pronounced over time.

The leather quickly adapts to your feet for a perfect fit. Many customers with bunions love how the leather stretches over the bone without pressing against it.

We can make the shoes roomy and add stiff linings but who honestly want to wear grandma shoes nowadays? We have built a product that is makes you feel comfortable and look beautiful.

Enjoy this signature look of Anothersole. You will quickly understand this one shoe has won over more than 500,000 happy feet globally.

Could there be differences between what I receive and what i see on your website/social media posts?

Leather is organic in nature and unique - no two leathers are identical. Uneven grains and creases, slight imperfection, uneven tonality and little spots, veins marks and insect bites are characteristics of natural leathers and are not defects.

In addition, lighting used during photography and screen monitors’ resolution could be reasons for perceived color differences.

Will the same size fit differently in a different material?

Softer and thinner leathers like goat leather feels different to a thicker leather like milled bovine leather. The difference in thickness and hand-feel will result in a different first fit experience.

Just ensure the length is right, with a little toe room. The leathers will stretch out quickly after some wears.

Should I wear socks with Anothersole?

Yes, please wear dark colored no-show socks especially for our darker colors.

Some color migration is expected during initial wears or worn when the shoes are wet. (Be assured that consumer safe pigments are used for our leathers and are tested for VOC limits). The colour migration will reduce with wearing.

There are many advantages in doing so:

   • Helps to absorb moisture from your feet for hygiene.

   • Avoid staining your feet. The dark colored socklets will shield your toes from the dye and can be washed off.

Do I get a first order discount?

Join our mailing list to unlock your first order discount now.

For Corporate/Wholesale Orders, please contact us.

Can I mix styles to enjoy BOGO 30% off?

All styles (except for final sale or accessories) can be mixed and matched to qualify for BOGO 30% off discount. Simply enter discount code "TWIN30" to enjoy 30% off every 2nd item* in your order.

*Discount is applied on lower priced items.

Can I use more than 1 discount code on my order?

Only 1 code can be used per order. The 1st order discount code can be used later and does not expire even if you place a bundle order first.

What promotion does Anothersole run?

We believe in sustainable consumption and we do not mark up to mark down with sales all the time. We avoid producing excessively and many styles are limited in quantities.

Subscribe to our newletter to be in the loop for insider scoops.

We reserve the rights to modify/terminate the promotion if, in any way, it becomes technically compromised. All terms and conditions are subject to change without prior notice. In the event of a dispute, Anothersole.com decision is final.

Can I request for exchange to a different style?

Exchange of a lower priced item is permitted, but no reimbursement of the difference will be provided. Exchange is only valid for 30 days from the order date.

Can I track my package after placing an order?

You’ll receive a shipment notification email with your tracking number, once your package is being collected by our delivery partner.

Can I amend my order?

We will accept changes to your order before they are processed by the 3rd party warehouse. Please email us within an hour of ordering to make changes to your order.

Can I cancel my order?

Once your order has been placed successfully, you will not be able to cancel it.

I did not complete the entire checkout process? Will my item(s) remain in my cart?

My order was cancelled due to online security checks or stock availability, how will I be refunded?

When your order is cancelled, a cancellation email notification will be sent. The product value will be credited via your original payment mode. It will take up to 14 business days for the bank to process the refund. Please reach out to your bank/payment provider if you have not received it after this time frame.

Will items placed in my cart be reserved for me?

Placing an item in your cart does not guarantee availability. It is on a first-come-first-served basis.

I did not complete the entire checkout process? Will my item(s) remain in my cart?

All items that you have added to cart remain in your cart for 14 days until you place the order or removed from cart.

The items are subject to availability at time of ordering.

My order was unsuccessful, what should I do?

If your order was not successfully placed, please check the correct (matching your card details) address, postal code and authentication code (if applicable) were used. This is an enhanced security feature to guard against credit card fraud.

I received an error when placing my order, what should I do?

Please email a screenshot of the error page, or copy the error message to hi@anothersole.com

What payment methods do you accept?

We accept all major credit/debit cards (Mastercard, Visa, American Express), Paypal,Shop Pay, and our E-gift card.

How do i take care of my Anothersole?

Our leathers are curated from the best tanneries globally. Leathers, like our skin, require tender loving care to keep them supple and lasting. See below -

Protection

Always spray clear leather protectant on shoes before wearing to prevent liquid stain.

Refer to the product page material care instructions if any.

Repeat when necessary from time to time.

Avoid contact with water, oil and harsh chemicals.

Wet shoes

Remove the footbeds and wipe them down. Stuff newspapers inside the shoe to absorb moisture. Air dry the wet shoes in a well ventilated area naturally.

Never place the products under a direct heat source or under the sun to avoid leather damage.

Mold

Always air dry your shoes after wearing them before storage as our feet sweat close to half a cup of sweat daily.

Do not store your damp/wet shoes in an enclosed space to prevent the growth of spores/bacteria.

Avoid storing your shoes with other mold damaged products even after wiping away the visible mold to avoid cross contamination.

Keep leather products away from damp/humid areas.

Use anti-mold products and dehumidifiers to keep storage dry.

Consult a professional leather restorer for mold damge repair.

Maintenance

Apply suitable leather care products to keep the leather soft and supple.

Use a clear leather protector spray to guard against liquid stains and spotting.

Use a damp lint free cloth with mild soap to wipe down the shoes and footbed.

Use a suede brush to clean suede leather gently.

Metallic foil leathers are more fragile compared to a coloured leather due to the thin metallic foil laminated on the leather. It can be scruffed or damaged due to abrasions and need extra care when wearing.

Do not use wax/cream based leather products on suede, nubuck and our burnished leathers as it will damage or darken the leather significantly.

If unsure, just use a damp cloth to wipe away dirt or suede brush to dislodge dirt. Or check in with us and we can advise you easily.

Here are more care tips that we love.

Do you provde repair service?

We do not provide repair service. Email us or live chat with us if you need some advice.

Does Anothersole offer price adjustments?

Any form of price adjustment to order is not applicable.

How can I reach out to Anothersole?

Email us and we'll do our best to get back to you as soon as possible. Make sure to include any relevant details like an order number, email, photos, or anything that helps us understand the issue quickly.