Returns & Exchange Policy

Last updated: May 2026

At Anothersole, we want you to love your purchase. If something isn’t quite right, we’re here to help.

Return Eligibility

Items are eligible for return or exchange within 30 days of delivery provided that they are:

• Unworn and unused
• In original condition
• Unwashed and unaltered
• Returned with original tags and packaging intact

Items that show signs of wear or damage may not be accepted.

Exchanges

We offer free exchanges for eligible USA orders.

You may exchange your item for a different size or color after your order has been delivered.

To start an exchange:

• Visit our Returns Portal
• Enter your order number and email address
• Follow the instructions provided

Your replacement item will be shipped once your exchange request is processed.

Refunds

If you prefer a refund instead of an exchange:

• Returns must be requested within 30 days of delivery
• Refunds will be issued to the original payment method
• A $10 flat fee will be deducted from the refund amount if return shipping label is purchased from our portal directly.
• Should you prefer to arrange your own shipping, a parcel tracking number must be provided to ensure successful return to our warehouse. 
  
• All returns must be delivered to: Shipbob (ATTN: Anothersole) 1001 Nolen Drive Suite 400, Grapevine Texas, United States, 76051

Please allow 7–10 business days for refunds to be processed after we receive your returned item. Your bank or payment provider may require additional processing time.

Wrong or Defective Items

If you received an incorrect or defective item, please contact us within 7 days of receiving your order.

Our team will assist you with a replacement at no additional cost. 

Shipping Protection Coverage

Customers who purchase our shipping protection coverage will be eligible for a replacement or reshipment if the order is deemed:

• Lost during shipment, or
• Delivered defective or damaged

Claims may require verification and approval by our Customer Care team before a replacement or reshipment is arranged.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Final sale items
• Gift cards
• Items that are worn, damaged, or missing original packaging

 

Contact Us

For assistance with returns or exchanges, please contact:

Anothersole Customer Care
Email: hi@anothersole.com
Website: www.anothersole.com